Lidl Hellas received a major honor at this year’s Project Management Awards 2026, winning the Gold Award in the “Best in Customer Experience” category for the successful implementation of its Scan & Go self-checkout project.
According to the relevant press release, the awards ceremony took place on Tuesday, June 9, at the Sofitel Athens Airport, during a glamorous event organized for the first time by the Project Management Institute (PMI) Greece, Boussias Events, and the magazines NetFax and netweek. The event brought together top business executives, industry professionals, and academics, fostering an atmosphere of optimism, networking, and the celebration of innovation.
This award is a tangible recognition of Lidl Hellas’s ongoing commitment to innovation, always focusing on the continuous improvement of the consumer’s shopping experience.
Strategic planning and effective implementation
The introduction of self-checkout registers is a strategic initiative by Lidl Hellas, based on:
- Structured Project Management methodology: Ensuring proper execution at every stage.
- Cross-departmental collaboration: Close and harmonious cooperation among a wide range of different company departments.
- Multi-phase design plan: Gradual and carefully planned project development.
- Effective Change Management: A smooth transition and adaptation for both staff and consumers.
The holistic and successful implementation of the Scan & Go project ensured its immediate and widespread adoption by the public. With this distinction, Lidl Hellas once again confirms its market leadership and its unwavering commitment to technological advancement, with the sole aim of enhancing the customer experience.