The Independent Public Revenue Authority is upgrading its in-person services for citizens and businesses through the launch of the new “myPoint” network.
“myPoint” represents the Authority’s new model for in-person service and operates in conjunction with the my1521 Multichannel Taxpayer Service Center and the IAPR’s digital services.
According to the relevant announcement, the goal is to provide faster, simpler, and more effective service, with a consistent standard of service quality, by leveraging the capabilities of technology while maintaining, where necessary, direct human contact.
Existing Tax Service Centers are being upgraded and transformed into modern hubs supporting citizens and businesses, bridging the gap between in-person service and the digital transformation of the Independent Authority for Public Revenue (AADE).
This results in:
- better guidance for citizens as they access AADE services,
- integration of digital tools into physical service locations,
- improved accessibility and service experience,
- reduced wait times and more efficient handling of requests,
- implementation of a uniform operating model throughout the country.
The operating model is initially being implemented at six selected locations in Attica and provides for a unified organization of the service experience, from the moment a citizen enters the facility until their request is completed.
Service at “myPoint” locations is organized into three zones:
- Self-Service Point, for reception, use of shared equipment such as computers and printers, and assistance for citizens in using the AADE’s digital applications.
- Service Point, for specialized information, complex issues, and specific transactions or certificates that require more interaction.
- Back Office, for the organized, secure, and efficient processing and handling of requests, without direct contact with the public.
With the new network, citizens and businesses gain access to a more organized and user-friendly service environment, with better guidance, reduced wait times, and easier use of the AADE’s digital services.
At the same time, AADE employees are supported by modern tools, clearer procedures, and an upgraded work environment, allowing them to focus on providing substantive service to citizens and businesses.
“myPoint” creates the conditions for better utilization of available resources, more efficient organization of services, and the provision of higher-quality services, based on a common operational standard and service experience.
The Director of the AADE, George Pitsilis, stated:
“Improving services for citizens and businesses is a constant priority for the AADE. With the new ‘myPoint’ network, we are creating a modern and recognizable point of contact with the Authority, combining in-person service with the capabilities of digital technology. Our goal is for every citizen and every business to have easier access to the AADE’s services, to be served more quickly, and to enjoy a seamless, high-quality, and personalized service experience.”