The grand opening of myPoint Kerameikos took place today, marking the next step in establishing the Independent Authority for Public Revenue’s new, unified in-person service identity.
The opening ceremony was attended by Kyriakos Pierrakakis, Minister of National Economy and Finance; Dimitris Markopoulos, Deputy Minister of National Economy and Finance; and Giorgos Pitsilis, Governor of the Independent Authority for Public Revenue.
The myPoint Kerameikos service has received a very positive response from the public since its first day of operation. Specifically, during the pilot phase of the new service in Kerameikos over the past 15 days:
- 1,500 citizens visited the site (100 per day),
- 87% of visits were to obtain a Tax Identification Number (AFM) or a PIN, a fact directly linked to providing service during the tax filing period,
- 981 requests were processed by 3 agency employees.
The operation of the new myPoint network confirms in practice the transition from the model of isolated local offices to a unified, recognizable ecosystem with a common service standard. This new approach achieves a comprehensive redesign of the taxpayer experience, ensuring:
- A Unified Experience: Every citizen and business enjoys the same quality of service, regardless of their location, within an environment that exudes transparency and respect.
- Practical support: The three-zone architecture (Self-Service Point, Service Point, and Back Office) offers a simple and user-centric process, drastically reducing delays and facilitating the use of the AADE’s digital applications.
- Modern work environment: AADE staff have access to new digital tools and the appropriate infrastructure, allowing them to focus on the effective management of requests and providing guidance to taxpayers.
The network of myPoint physical service locations operates in full synergy with the my1521 Multichannel Taxpayer Service Center. Official data on the operational performance of the 1521 call center for the period from July 29, 2025, to June 19, 2026, revealed:
- Efficient handling of a high call volume: Of the 702,155 incoming calls, 639,669 were successfully answered.
- High service level: The service level reached 82%.
- Minimized wait times: The average wait time for citizens was limited to just 21 seconds.
- Meaningful communication: The average duration of each call was 6 minutes and 53 seconds, ensuring effective and accurate service.
Kyriakos Pierrakakis, Minister of National Economy and Finance, stated: “A modern economy requires a modern tax administration. It needs institutions that combine efficiency, transparency, and a high level of service. The quality of public administration is—by its very nature—a factor in the economy’s competitiveness.
A truly modern state does not wait for citizens to come to the counter to resolve their issues. It strives to anticipate their needs and provide solutions proactively.
This is precisely what the new service model we are launching today—the AADE’s new service model—embodies.
AADE myPoint embodies this philosophy. The significance of this transformation goes beyond the operation of the AADE itself. It touches the very core of the relationship between the state and society.”
AADE Director General George Pitsilis noted:
“Every new ‘myPoint’ that opens its doors strengthens the relationship of trust we have built with citizens. Through guidance, immediate support, and personal interaction, we are creating a unified, modern, and fully accessible service network, tailored to the needs of every citizen and every business.”