e-EFKA is accelerating its digital transformation, aiming to move an increasing number of social security procedures online and make life easier for insured people, pensioners, self-employed people, farmers and employers.
According to senior officials at the agency, the plan for a different model of service combines an increase in the number of online services from 80 in 2023 to 135 in 2026, the launch of new digital tools and the development of a new Integrated Information System. The aim is to cut red tape, process cases faster and reduce the need to visit e-EFKA offices.
Digital services attract millions of users as new ways to contact the agency are introduced
The shift to digital channels is reflected both in visits to online applications and in the addition of new ways to contact the agency.
According to the latest available figures, in 2026 there were more than 183.4 million visits to the agency’s online services that were developed before the new Integrated Information System (IIS) and remain in operation.
Agency officials say that online services allow people to access their social security records, obtain social security compliance certificates and other certificates, submit pension applications and check their progress. They can also complete procedures relating to their social security contributions and obligations.
Available digital services were expanded on Monday, 12 October 2026, with the addition of a new system for questions, reports and complaints, which is part of e-EFKA’s new Integrated Information System (IIS). The platform allows people to submit general or specific questions, reports and complaints without having to email different departments or visit in person.
New Integrated Information System: Consolidating data and redesigning processes
The new Integrated Information System (IIS) is a key project in e-EFKA’s modernisation, creating the conditions for the unified management of social security data.
The project includes consolidating and migrating data from more than 70 databases belonging to the former social security funds, redesigning more than 200 business processes and strengthening interoperability with more than 20 agencies. The digitisation of 54 million pages of social security records is also nearing completion, using artificial intelligence and intelligent document processing technologies.
The redesign covers core functions such as registration, contributions, debt management and pensions, with the aim of organising processes more effectively and making better use of social security data.
Citizen Dashboard and myEFKA Mobile: Social security information in one place
The upgrade of e-EFKA’s information technology infrastructure is accompanied by the development of digital tools that bring social security information closer to the public.
As part of this effort, the Citizen Dashboard brings together key social security details in one place, providing personalised updates and easier access to the agency’s services.
Through the Dashboard and the myEFKA Mobile app, insured people can check their own healthcare coverage status and that of their family members, view their social security records, track the progress of their requests and their recent transactions, and obtain certificates.
At the same time, the myEFKA Mobile app extends digital services into people’s daily lives. Available on the App Store and Google Play, it puts the Dashboard’s core functions directly on a mobile phone or tablet, making e-EFKA services easier and quicker to access.
Virtual Local Directorate: Remote service without geographical restrictions
Alongside access to social security information through digital applications, e-EFKA plans to expand its remote support for the public. The Virtual Local Directorate is part of this effort, offering insured people remote assistance regardless of the geographical jurisdiction of the Local Directorate to which they belong.
Through the Virtual Local Directorate, people will be able to receive information and guidance, get help submitting and managing requests, receive support using online services and submit complaints. The service is also designed to meet specialised needs, including support for large employers and specific categories of insured people, as well as the handling of pension applications.
Agency officials say the Virtual Local Directorate is based on a «digital-first», but not «digital-only», approach: digital services are the first option, but personal guidance and human support will remain available to those who need them.
Online transactions for employers and construction projects
e-EFKA’s digital transition now covers a wide range of procedures for employers and construction projects. Through the online services of the new Integrated Information System (IIS), users can handle requests relating to the registration of sole proprietorships, the authorisation of external users, the registration of private and public construction projects, and changes to project details.
According to the available figures, thousands of online applications in these categories have been completed successfully. Processing these procedures online makes everyday transactions between businesses, employers and the agency easier and simpler, saving time and reducing the need to visit its offices in person.
Less red tape and faster service: e-EFKA’s challenge
e-EFKA’s challenge is to ensure that digital upgrades lead to measurable improvements in day-to-day service, while retaining human support for those who need it.
Under the agency’s plans, most social security transactions will be handled online, while the Virtual Local Directorate will provide support to people who need guidance or face more complex issues. In-person service points, meanwhile, will deal with cases that cannot be completed through the available online services.
The aim is to create a simpler, more efficient social security system in which insured people, pensioners, self-employed people, farmers and employers can complete more transactions remotely, avoid unnecessary journeys, deal with less red tape and access social security information more easily.