Starting today, Friday, June 12, 2026, the second round of the Public Administration Services Evaluation Survey begins, giving citizens the opportunity to evaluate the services provided by the Central Government and Local Government electronically, immediately, and easily through the platform axiologisi.ypes.gov.gr.
Adult Greek citizens or permanent residents of the country who are registered in the National Communication Registry (EMEP) may participate in the survey. Access to the platform is available either directly via axiologisi.ypes.gov.gr or via gov.gr, under the “Citizen and Daily Life” section and the “Citizens and the Public Sector” subsection.
At the same time, those who have installed the Gov.gr Wallet on their mobile phone and have selected electronic communication with public administration bodies through the National Communication Registry (EMEP) to receive electronic communications from public administration bodies will receive a push notification to access the platform.
Citizens log in to the evaluation platform using their personal TaxisNet credentials, thereby ensuring the uniqueness of each participation. They are then asked to complete a structured online questionnaire, which takes an average of about seven minutes to complete.
The evaluation is conducted on a scale from 1 (“not at all satisfied”) to 10 ("completely satisfied") and covers a range of public services related to citizens’ daily lives, quality of life, and professional activities.
It should be noted that in the first round of the public service evaluation survey, which was conducted online via the platform from May 6 to May 31, 2025, nearly 65,000 adult Greek citizens and permanent residents of the country voluntarily participated. This participation marked a milestone for the Public Administration, as it was the first time such an extensive process of evaluating public services by the citizens themselves was implemented on a nationwide scale.
The aim of the survey is to collect valuable primary data regarding citizens’ experiences and perceptions of the services provided by both the Central Administration and Local Government.
It is worth noting that the questionnaire is prepared by the Ministry of the Interior and updated on a regular basis, both in terms of the range of agencies and/or services it covers and the parameters examined, in order to respond to the evolving needs of society and the Public Administration.
The Minister of the Interior, Theodoros Livaniou (photo), stated: “Citizen evaluation of public services is a valuable tool for improving the functioning of the state and a key pillar of transparency and accountability in public administration. With the second round of the evaluation survey, we continue to systematically record citizens’ views and experiences with the services provided, so that we can identify needs, prioritize actions, and design targeted interventions. Our goal is the continuous improvement of public services and, ultimately, the creation of a more efficient, modern, and citizen-friendly state.”
For his part, the Minister of Digital Governance and Artificial Intelligence, Dimitris Papastergiou, stated: “A year ago, for the first time, we gave citizens the opportunity to evaluate public services. Nearly 65,000 citizens participated, sending a clear message: they want a government that listens, improves, and is accountable. Today we are moving forward with the second round of evaluations, because we believe that the most meaningful reforms are those designed in partnership with society. Every response, every comment, and every suggestion helps us identify weaknesses, fix problems, and make public services more effective and more citizen-friendly. Our goal is a modern state that provides solutions, continuously improves daily life, and earns the trust of citizens.”